Ace the CompTIA Server+ (SK0-004) 2026 Challenge – Boost Your IT Brilliance!

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An employee working from home can connect to the network but cannot authenticate. What is MOST likely offline?

Router

RADIUS server

When an employee working from home can connect to the network but cannot authenticate, the most likely component that is offline is the RADIUS server. A RADIUS (Remote Authentication Dial-In User Service) server is responsible for providing authentication, authorization, and accounting services for users trying to connect to a network. If the RADIUS server is down, it will prevent the employee from successfully authenticating their credentials, even if they have established a connection to the network itself.

In contrast, the other components play different roles in network functionality. The router facilitates the communication between different networks and devices but does not handle authentication directly. A DHCP server is responsible for assigning IP addresses to devices on the network. If the DHCP server were down, the employee would likely not be able to obtain an IP address and therefore not connect to the network at all. The firewall secures network traffic but typically would not directly impact authentication processes on its own. Therefore, the situation described points to the RADIUS server being the critical piece that is most likely offline, preventing successful user authentication.

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DHCP server

Firewall

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